Refund policy

We offer refunds under the following conditions:
* Refund requests must be made within 14 days after receiving your order.
* All products in the order must remain unopened, unused, and in their original packaging. 
* ⁠If any product in the order has been opened or used, the order will not be eligible for a refund.
* Any non-refundable fees charged by payment platforms or third-party payment providers will be deducted from the refund amount.
* Return shipping costs will be borne by the customer.
* Please allow up to 14 business days for us to receive, verify and process your refund.

Damaged, Lost or Incorrect Orders

We’re sorry if your order arrives damaged, incorrect, or is lost during delivery. 
Please reach out to our Customer Support team and we’ll be happy to assist you.

Kindly provide your order number and relevant photos or details so we can look into the issue as quickly as possible.

Once confirmed, we will arrange either:
* A replacement at no additional cost, or
* A full refund for the affected product(s).

Any applicable return or re-delivery costs will be covered by us.

Contact Us

To request a refund or report an issue with your order, please contact us:

Email: info@drsmile.my
WhatsApp: +60 10-905 7145

This policy does not affect your rights under applicable Malaysian consumer law.