Shipping policy

How long will it take to receive my order?

For Ready Stock items:

West Malaysia: 3–7 working days
East Malaysia: 7–14 working days
Singapore: 3–7 working days

Please note that these are estimated delivery timeframes and may vary during public holidays, major sales campaigns, stock shortages, or due to unexpected courier delays.

We’ll always do our best to process and deliver your order as quickly as possible.

How long does it take to ship my order?

For Ready Stock items:

Weekdays: Usually shipped within 1–2 working days
Weekends & Public Holidays: Processed from the next working day

Please note that these are estimated delivery timeframes and may vary during public holidays, major sales campaigns, stock shortages, or due to unexpected courier delays.

We’ll always do our best to process and deliver your order as quickly as possible.

How long will delivery take after my order has been shipped?

West Malaysia: 2–5 working days
East Malaysia: 7–14 working days
Singapore: 2–5 working days

Please note that delivery times are estimates and may vary depending on the courier, delivery location, public holidays, weather conditions, or other circumstances beyond our control.

Which courier service do you use?

West Malaysia: J&T Express & DHL Express
East Malaysia: J&T Express & DHL Express
Singapore: WJ Logistics & SF Express

The courier assigned to your order may vary depending on your location and delivery availability.

How can I track my order?

Your tracking number will be sent via Email and/or WhatsApp within 24 hours after your order has been shipped.

Use your tracking number to check the latest delivery status on the respective courier's official tracking website.

If you haven't received your tracking details, please contact our Customer Support team.

When will I receive my tracking number?

Your tracking number will usually be sent to you within 24 hours after your order has been shipped.

Please check your Email and WhatsApp for the tracking information.

You can also contact our Customer Support team and provide your #Order ID to check the status of your parcel.

What should I do if I haven't received any updates on my order?

If your order has exceeded the estimated timeframe and you haven't received any shipping updates, please contact our Customer Support team and provide your #Order ID. We’ll be glad to assist you and check the status of your order.